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FAQs

Our courses are designed for everyone, from complete beginners to those who have done lots of embroidery before. There is no minimum or maximum skill level – and there is always something new to learn.

Our online courses are interactive experiences, including these features:


• Video instruction from RSN Tutors

• Student-led Discussion Boards

• Student galleries to share work

• PDF resources for print and download

• Quizzes to test your knowledge


Courses can be completed at your own time and pace. You are not required to complete the course in a specified amount of time. PLEASE NOTE: Our courses offer no tutor interaction. Tutors will not be available to answer questions or provide feedback on work. Students are encouraged to ask questions and connect with other students in the course through DISCUSSION and GALLERY features.

Yes, all of our course videos have the option to display closed captions in English. These can be toggled on and off as needed, by pressing the CC button at the bottom of the video viewing window.

As this is a Distance Learning course all instructions are online, the objective is to learn online through the RSN Tutors. During each course, the RSN Tutors will take you through each embroidery technique step by step so that you can complete the kit in your own time.

Simply add the course to your shopping basket along with any additional items that you might need for the course – these are listed in the course description. After you have checked out, you will find your course in your account under My Workshops. Please see How to Enrol for further information.

Please see our How to Enrol page for instructions on how to access your course.

This will depend on your location and the shipping service selected. Please see Fulfilment Info tab in the course product description/shipping policies.

Customer Services for the online courses is managed by the team at SewandSo. Please do not contact the RSN itself unless you have a query relating to something other than online courses. Please find full contact details for online course queries here.

Please see our Returns Policy here.

You can purchase and watch our courses on all computers and devices – Mac, PC, Mobile and Tablet – with an Internet connection. You will need an email account to sign up for a course and an up-to-date web browser. Some of the course resources are presented as PDF files, which will require a PDF viewer such as Adobe Reader. If you wish to post images to the gallery, you may also need software to resize your images – however this is optional.

It may be possible to watch the courses on your TV, depending on the equipment you have at home. You can purchase and watch our courses on computers and devices with an internet connection. The online learning experience is entirely browser based and is not available in any TV app form. Many additional products, such as Chromecast for Android or Apple TV, allow you to cast or stream the content from your laptop or tablet to your TV. In addition, many TV's and connected devices also have their own internet browsers which should allow you to login to the site and access courses, just as you would from your laptop or tablet. Alternatively, your laptop or tablet may allow you to connect to your TV using an HDMI cable which would allow you to see the screen on your TV.


Due to the various different technologies available, it is difficult for us to offer detailed customer service support for streaming to TV.

PC users: Internet Explorer 7 or newer and Firefox 3.5 or newer are recommended.


Mac users: Safari and Firefox are recommended.


We do not recommend using AOL's built-in browser or any other Internet service provider's proprietary browser, as certain functions may be restricted. We regularly upgrade the site to add features and improve the quality of your experience. Please be sure to keep your browser updated. If you need to upgrade your browser, go to your browser manufacturer's website and download the most recent version.


Phones & Tablets: All courses are built on a responsive platform, allowing for access on most smartphones and tablets.

If you are having technical issues, please read the information below before contacting us. If this does not solve your issues, please contact us at sales@rsnonlinecourses.com or call us on 0800 048 8861 in the UK or on +44 203 808 6645 from outside the UK. Our customer services team is available Monday–Friday 9am–5pm London time (GMT / GMT+1). If you call us during these hours and we don't answer, it means we are helping another student. We will make every effort to respond to your email or voice message within 48 hours of receiving it. Messages left at weekends or bank holidays will be returned as soon as possible the next business day.


Pop-Up Blockers


For courses on desktop or laptop computers, you will have to allow pop-ups on our website from your web browser. Many web browsers will display a small notification at the top of the page that reads 'popup blocked' upon clicking 'Go to Course'. Click on this notification to enable popups on our site. This will allow you to view the course. If you do not see this notification, you simply have to navigate to your web browser's settings and disable your popup blocker there, or choose to allow popups on our site. Here's a list of popular browsers and how to enable pop-up windows on each.


Chrome

Firefox

Safari

Internet Explorer

Microsoft Edge


Video & Audio Help


For video and audio playback issues, try these steps:


• Check your Internet connection, reset your connection if necessary.

• Confirm you're allowing pop-ups from rsnonlinecourses.com

• Clear your cache.

• Update your browser, or try another browser.

An RSN online distance learning class is not equivalent to the RSN Certificate & Diploma in Technical Hand Embroidery (C&D), which necessitates a minimum of eight days Tutor contact and includes the design process through to mounting of the work which are assessed together with the hand embroidery. If you wish to learn more about the RSN C&D course please click here. Each RSN distance learning class is the equivalent of an RSN Embroidery Class where the design is supplied and no mounting is taught.

Each of the courses has been designed as a one-to-one lesson, allowing you to view it closely on your own screen and go back and forward through the lesson content, working on each section at your own pace. For this reason, courses are only available on an individual basis at this time.

You can share your work with other students by posting into the Gallery. Only JPEGs can be posted into the gallery, with a maximum size of 1000 x 1000 pixels.

The Discussion Board is a place to connect with other students in the course community, where you can ask and answer questions about the course content, share insights and success stories with others. Please note that tutors will not be available in course discussion threads. The Discussion Board will be moderated by Customer Services staff and misuse of the board such as inappropriate or abusive comments will result in offending participants being removed from the course.

Please visit the RSN main website at www.royal-needlework.org.uk for full details.

This website can display pricing in GBP, EUR and USD. When you come to checkout you will be charged in GBP. If you have been viewing pricing in EUR or USD, the exact amount you will pay may be slightly different based on the foreign exchange conversion of that day.